Fire Repair DeskI follow up on your open repair quotes until each one is approved, declined or has a date.
I call and email your building managers under your company’s name, using your mailbox or quoting software. The list is the quotes that have been open more than 30 days, agreed in writing on day one.
- 30-day trial
- $2,000, paid before work starts. Credited against my fees; not refundable.
- My fee
- 20% of the profit on repairs approved through my follow-up.
I send the terms in writing before you decide. Full price and terms
What happens next: you tell me roughly how many quotes are open and whether your crews have days free. If it looks like a fit, I email the terms and a $2,000 invoice. After you pay, the kickoff call follows within one business day, and we agree the list in writing.
How it works
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List
You share the quotes that have been open more than 30 days. You and I agree on the list in writing on day one.
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Follow-up
I call and email each building manager. I explain what’s deficient and why it matters, answer questions, and propose phasing when budget is the issue, only with your approval. It stops at a “no”.
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Booking
Approved jobs go straight to your dispatcher with the site contact and access details.
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Payment
If you allow it, I follow up on the invoice after the work until it’s paid.
What happens on each quote
Calls and emails on each quote, counted in business days in the building’s local time
- Day 0EmailThe quote again, with a three-line plain summary: what’s deficient, why it matters, the price. It asks for a reply of “approved” or a signature.
- Day 2CallDid it arrive, and who approves? I answer “is this really required?” and offer phasing if budget is the problem, within your rules.
- Day 4EmailOne line, plus the report excerpt or photo. Three options: approve now, schedule for a date, or decline.
- Day 6CallAsks for a decision or a date.
- Day 8Email“Should I keep this open, schedule it for month, or close it?”
Every quote starts as Open and ends as Approved, Declined or Has a date.
Limits
- At most 3 emails and 3 calls per quote. The standard sequence above is 3 emails and 2 calls. I go past that only when the building manager is already replying.
- I stop at a decline or a request to stop, and tell you the same day.
- Your licensed technicians do every repair. I never change your prices or sign anything for you.
- I never threaten, and never imply I’m the fire department. I mention a fire-department notice only if it appears in your own records.
- In some states, such as Florida, Pennsylvania and Colorado, I follow up by email only, unless the building manager asks for a call.
- I don’t contact your customers during Thanksgiving week (November 23–27). If your 30 days include that week, the trial is extended by that week.
What your customers hear
Every call and email is in your company’s name. You approve the scripts and the schedule.
Hi, this is Guillem Soler Suetta, calling on behalf of your company about the repair quote from your month inspection at building. I record my calls so I keep accurate notes. Is that all right? … Did the quote reach you? … The main item is deficiency: one line on why. Who approves repairs on your side? … Would it help to split it into two visits?
- Sent from a mailbox on your domain and signed “Guillem Soler Suetta, on behalf of Your company Service Department”.
- Phone
- “I’m calling on behalf of your company about your open repair quote”, with your office number as the callback. If you prefer, I call from a line you provide.
What it costs
Worst case: nothing gets approved. You’ve paid the $2,000 and owe nothing more.
- 30-day trial
- $2,000, invoiced by Orbitcheck LLC and paid by ACH or wire before work starts. My fees are taken out of it first. If they come to less than $2,000, you don’t get the difference back.
- My fee
- 20% of the profit on repairs approved through my follow-up, counted as set out in “The weekly report and how I count approvals” below. Profit is the invoiced amount times a margin you and I agree on at the start.
- Invoices
- If my fees pass $2,000, I invoice the difference monthly, by ACH or wire. Each invoice is due once you’ve been paid for the repair.
- After the trial
- It continues month to month on the same terms, and either of us can end it by email. Fees on approvals already counted stay due.
- Starting
- I send the terms by email before you decide. You accept by replying “agreed” and paying the $2,000 invoice. The kickoff call follows within one business day of payment, and the 30 days run from that call.
- Guarantee
- I don’t guarantee any number of approvals.
| Approved repair, invoiced at | $10,000 |
|---|---|
| Agreed margin | 40% |
| Profit | $4,000 |
| My fee, 20% of the profit | $800, taken out of the $2,000 |
| Left of the $2,000 after this fee | $1,200, for later fees; not refunded |
The weekly report and how I count approvals
Every Friday I email you a report: each quote on the list, every call and email I made on it, and every approval I’m claiming, with the evidence. I keep a log of every call and email: date, quote, who I spoke with and what happened. You have 3 business days to dispute any approval. Anything you don’t dispute is agreed.
It counts when
- the quote is on the agreed list, or you added it by email;
- it was approved in writing: a signed quote, PO, portal acceptance or the approver’s email;
- it was approved after my first logged contact on that quote;
- it was approved during the trial, or within 14 days after it where I spoke with the approver during the trial.
It doesn’t count when
- it was approved before the list was agreed;
- you excluded the quote;
- your staff closed it without my contact.
Your data and your systems
- I work inside your systems where possible. I ask for a mailbox on your domain and a login to your quoting software that can view and resend quotes and log notes, but can’t change prices or delete records.
- I use your customer data only for your follow-up, keep it confidential, and delete my copies within 30 days after we stop working together.
- Calls I make for you are recorded and transcribed on my own computer, and an AI assistant (Anthropic’s Claude) turns the transcripts into call notes. I ask for your OK before the first call. Apart from the phone service that places the calls, no other AI or third-party tools touch your customer data without your OK.
- I’m happy to sign your NDA.
- Anyone who declines or asks me to stop is not contacted again.
Who this is for
A fit
Independent fire-protection companies that inspect and repair, have at least 25 quotes older than 30 days, and have crews who can take more work in the next few weeks.
Not a fit
If you don’t have spare crews right now, this isn’t for you: approvals don’t help without techs. If your open quotes mostly get approved already, you don’t need this.
Questions
“Our software already sends reminders.”
Reminders cover the emails, but they’re easy to ignore. A person gets the building manager on the phone, answers “is this really required?”, splits the job if budget is the problem (with your approval), and books a date. I work inside your software.
“Why not a virtual assistant?”
With a VA you pay by the hour, train them and manage them. I bring the process, the scripts and the tracking. My fee is a share of the profit on approved repairs, taken out of the $2,000 trial payment first.
“Will you annoy our customers?”
You approve the scripts and the schedule. Every message is in your company’s name, it stops at a “no”, and I send at most 3 emails and 3 calls per quote unless the manager is already replying.
“$2,000 is a lot for a trial.”
My fees come out of it first, so it isn’t extra. If my fees come to less than $2,000, you don’t get the rest back. It’s there so I only take on companies with a real list and crews to work it.
Contact
Guillem Soler Suetta, Fire Repair Desk
- Phone
- +1-505-985-7510If I miss your call, leave a message and I’ll call back within one business day.
- Mailing address
- 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110
If you’d rather not hear from me, reply “no” to any email and I won’t contact you again.